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DWZVPN

Account deletion

Delete Your DWZVPN Account

You can permanently delete your DWZVPN account and its associated data at any time, either in the DWZVPN app or on the web. This page explains both methods, what is deleted, and what we are legally required to retain.

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1. Delete your account in the app

  1. Open the DWZVPN app and sign in to the account you want to delete.
  2. Open the Account tab.
  3. Select Delete account.
  4. Enter your current password, type DELETE to confirm, and submit the request.

Uninstalling the app does not delete your account.

2. Delete your account on the web

  1. Sign in to your DWZVPN account on the web.
  2. Go to Account, then open the Profile tab.
  3. In the Delete account section, enter your current password, type DELETE to confirm, and select Delete account permanently.

If your account does not have a password yet, first set one with password reset, then return to the steps above.

3. What is deleted

  • Your account and sign-in details, including your email address and password.
  • Registered devices and all active sessions.
  • Subscription access, including any remaining plan time, which is forfeited.
  • Routing settings and subscription links.

4. What is retained and why

Order and payment records, such as order numbers, plan, amount, currency, payment date, and payment status, are retained because accounting and tax laws require us to keep them. They are kept no longer than legally required, are not used for any other purpose, and are then deleted.

5. When deletion takes effect

Deletion takes effect immediately. You are signed out on every device, the account cannot be recovered, and remaining plan time is forfeited. To use DWZVPN again later, create a new account.

6. Need help?

If you cannot sign in or need help deleting your account, use the options on our Contact page. Write from the email address on your account so we can verify that the request is yours.